FAQs.

Simcoe Block (1979) Limited (collectively, includes all divisions of “Simcoe Block (1979) Limited”) is committed to maintaining your trust, values your privacy and recognizes the sensitivity of your personal information. We work toward protecting the privacy of users of our website. We have carefully crafted this Privacy Policy to address concerns you might have, and to assure you that if you give us personal information, we will treat it carefully and appropriately. This Privacy Policy applies to the website available at SimcoeSolutions.com and the mobile applications and websites where this Privacy Policy is posted (collectively, the “Sites”). This Privacy Policy does not pertain to information that is collected offline.

 

BY USING THE SITES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES.

General FAQs

What type of Payment Options do we offer?

Cash, debit, visa, MasterCard, and gift cards.

Do We Deliver?

Yes we do. Contact your closest location for a quote.

What is our Shipping Policy?

Flat Rate for all Locations is $65.00. Additional charges vary due to the following…

 

  1. Material being delivered
  2. Type of delivery required; Curb side, Boom up or Ground drop
  3. Location of Delivery
  4. Distance from the Simcoe location where the delivery will originate from and the Delivery location

 

Contact us to review your Delivery Requirements and let us work out a quote for you.

What are our Delivery Days?

Delivery service to most areas is available to our customers 7 days a week during the summer store hours & 5 days a week during our winter store hours.

What is our In Store Pick Up Policy?

Simcoe offers order pick up services when orders are placed by phone, email or fax. Providing the materials are available, Simcoe can have your order ready in one hour for pick up. Larger lumber or stone orders may take longer. You will be notified when the order is ready for pick up.

How long will it take to get a delivery?

All orders can be delivered within 24hrs providing material is available and accurate shipping details are available.

If we do not stock an item can we order it and how?

Yes we will source the item in question and within one/two days we will have the information to you: availability & price.

 

If you want to order the item a deposit is required for special orders; less then $100.00 must be paid in full, less then $500.00 requires a 50% deposit and anything over $500.00 requires a 33% deposit.

Are our locations open to the public?

Yes All of our locations are open to the public and all locations have show rooms and qualified, professional employees to support you in your project needs big or small.

Where do I get plans drawn?

We offer plans in house, but any local architect with a BCIN number is able to provide you with plans.

How long to get a permit package?

1 – 2 weeks

How long to get a house take off together?

2 – 4 weeks

We are looking for a specific trade, whom do we call?

We have a trade list that we can offer recommendations.

 

** Simcoe Block (1979) Limited and affiliated divisions are not responsible for any work completed by trades given as a recommendation. It is the responsibility of the hiring party to do their do diligence prior to hiring a recommended trade to complete any work required.

Design Loft FAQ’s

We really want to renovate a certain area of my home, but don’t know if we can afford it. How do I work out a budget and find out costs?

Our Design Loft Staff members would be happy to support you in coming up with a budget and plan to support any of your home renovation ideas.

Do you come to my house and help me with Kitchen or Bathroom designs?

We will certainly come to your home to assist with designs but there are a few steps that we need to complete first.

 

  1. Fill out our Start Your Project Now forms and submit them to us.
  2. Schedule a consultation with one of our Design Loft Designers and be sure to bring in any inspiration pictures you have to help us support you in the design styles that suit you.
  3. Once your ideas have now become a layout and you are ready to move forward we will schedule to come to your home and do a site review and measure.

 

Contact us to review your Delivery Requirements and let us work out a quote for you.

How far are you willing to travel?

Depending on the project we are willing to travel up to 3 hours from either of our Design Loft

*** Depending on the distance and time required on site, additional travel charges may be applied to your final invoice. All extra charges if any will be disclosed prior to your on site appointment.

Can I return the item I ordered if it’s not exactly what I wanted it to be?

All orders are special order therefore there are no returns available.

 

*** Our Designers will review all sizes, colours and styles extensively prior to ordering and samples can be requested. Colour variations are possible from sample pieces and final products supplied from our vendors however we will do our best to support through the entire process to ensure satisfaction and a Guaranteed Solution wherever possible.

Masonry FAQ’s

Do you have design ideas for interior and exterior projects?

Yes. We have large showrooms available at our Barrie & Collingwood SMC locations & mini showrooms at our Bracebridge & Sturgeon Falls locations.

You can bring in an inspiration picture to any of our locations and we can support you in finding the correct products to support you in achieving the design style that you are looking for.

How can I get information and price quotes for my project?

Flat Rate for all Locations is $65.00. Additional charges vary due to the following…

 

  1. You can let us know what your project is or ask your questions by filling out our Contact Us Now form and we will have someone contact you to review your project details with you.
  2. You can call us Link to SMC Barrie, Collingwood, Bracebridge, Sturgeon Falls
  3. Come in and visit our showrooms and speak to any of our professional staff members
Is the manufactured stone, natural stone and brick just for exterior use only or can you use it on the interior?

There are options for our stone products to be used for exterior or interior projects. It is best to contact us to review your project to ensure the correct product is chosen for your specific needs and use.

Can the manufactured stone, natural stone and brick be used in the same application?

Yes. If is best to check with us to be sure it applies to your project.

Is your concrete manufactured block used only for foundations?

No, it is used for landscaping, above grade industrial buildings, garages ect.

How do I calculate how many blocks I will need for my project?

Reference Sheet Standard Block.pdf

What is the difference between a lightweight block and concrete block?

Lightweight blocks have a higher fire rating and sound barrier.

What size of block do you carry?

Reference Sheet Standard Block.pdf & Coursing Table

What kind of material do I need to build a fireplace?

Chimney supplies & Fireplaces

Do you have installers for my project?

We have a trade list that we can offer recommendations.

 

** Simcoe Block (1979) Limited and affiliated divisions are not responsible for any work completed by trades given as a recommendation. It is the responsibility of the hiring party to do their do diligence prior to hiring a recommended trade to complete any work required.

Do you supply precast steps?

Yes

Will you take away my old steps when you deliver my new ones?

No

What type of Mortar colour do you supply? Will it match with my exterior project?

We offer Rockwood Pigments and have a good selection therefore should be able to match existing mortar.

What type of Masonry Supplies do you supply?

Masonry Supplies

+ GENERAL

General FAQs

What type of Payment Options do we offer?

Cash, debit, visa, MasterCard, and gift cards.

Do We Deliver?

Yes we do. Contact your closest location for a quote.

What is our Shipping Policy?

Flat Rate for all Locations is $65.00. Additional charges vary due to the following…

 

  1. Material being delivered
  2. Type of delivery required; Curb side, Boom up or Ground drop
  3. Location of Delivery
  4. Distance from the Simcoe location where the delivery will originate from and the Delivery location

 

Contact us to review your Delivery Requirements and let us work out a quote for you.

What are our Delivery Days?

Delivery service to most areas is available to our customers 7 days a week during the summer store hours & 5 days a week during our winter store hours.

What is our In Store Pick Up Policy?

Simcoe offers order pick up services when orders are placed by phone, email or fax. Providing the materials are available, Simcoe can have your order ready in one hour for pick up. Larger lumber or stone orders may take longer. You will be notified when the order is ready for pick up.

How long will it take to get a delivery?

All orders can be delivered within 24hrs providing material is available and accurate shipping details are available.

If we do not stock an item can we order it and how?

Yes we will source the item in question and within one/two days we will have the information to you: availability & price.

 

If you want to order the item a deposit is required for special orders; less then $100.00 must be paid in full, less then $500.00 requires a 50% deposit and anything over $500.00 requires a 33% deposit.

Are our locations open to the public?

Yes All of our locations are open to the public and all locations have show rooms and qualified, professional employees to support you in your project needs big or small.

Where do I get plans drawn?

We offer plans in house, but any local architect with a BCIN number is able to provide you with plans.

How long to get a permit package?

1 – 2 weeks

How long to get a house take off together?

2 – 4 weeks

We are looking for a specific trade, whom do we call?

We have a trade list that we can offer recommendations.

 

** Simcoe Block (1979) Limited and affiliated divisions are not responsible for any work completed by trades given as a recommendation. It is the responsibility of the hiring party to do their do diligence prior to hiring a recommended trade to complete any work required.

+ DESIGN LOFT

Design Loft FAQ’s

We really want to renovate a certain area of my home, but don’t know if we can afford it. How do I work out a budget and find out costs?

Our Design Loft Staff members would be happy to support you in coming up with a budget and plan to support any of your home renovation ideas.

Do you come to my house and help me with Kitchen or Bathroom designs?

We will certainly come to your home to assist with designs but there are a few steps that we need to complete first.

 

  1. Fill out our Start Your Project Now forms and submit them to us.
  2. Schedule a consultation with one of our Design Loft Designers and be sure to bring in any inspiration pictures you have to help us support you in the design styles that suit you.
  3. Once your ideas have now become a layout and you are ready to move forward we will schedule to come to your home and do a site review and measure.

 

Contact us to review your Delivery Requirements and let us work out a quote for you.

How far are you willing to travel?

Depending on the project we are willing to travel up to 3 hours from either of our Design Loft

*** Depending on the distance and time required on site, additional travel charges may be applied to your final invoice. All extra charges if any will be disclosed prior to your on site appointment.

Can I return the item I ordered if it’s not exactly what I wanted it to be?

All orders are special order therefore there are no returns available.

 

*** Our Designers will review all sizes, colours and styles extensively prior to ordering and samples can be requested. Colour variations are possible from sample pieces and final products supplied from our vendors however we will do our best to support through the entire process to ensure satisfaction and a Guaranteed Solution wherever possible.

+ MASONRY

Masonry FAQ’s

Do you have design ideas for interior and exterior projects?

Yes. We have large showrooms available at our Barrie & Collingwood SMC locations & mini showrooms at our Bracebridge & Sturgeon Falls locations.

You can bring in an inspiration picture to any of our locations and we can support you in finding the correct products to support you in achieving the design style that you are looking for.

How can I get information and price quotes for my project?

Flat Rate for all Locations is $65.00. Additional charges vary due to the following…

 

  1. You can let us know what your project is or ask your questions by filling out our Contact Us Now form and we will have someone contact you to review your project details with you.
  2. You can call us Link to SMC Barrie, Collingwood, Bracebridge, Sturgeon Falls
  3. Come in and visit our showrooms and speak to any of our professional staff members
Is the manufactured stone, natural stone and brick just for exterior use only or can you use it on the interior?

There are options for our stone products to be used for exterior or interior projects. It is best to contact us to review your project to ensure the correct product is chosen for your specific needs and use.

Can the manufactured stone, natural stone and brick be used in the same application?

Yes. If is best to check with us to be sure it applies to your project.

Is your concrete manufactured block used only for foundations?

No, it is used for landscaping, above grade industrial buildings, garages ect.

How do I calculate how many blocks I will need for my project?

Reference Sheet Standard Block.pdf

What is the difference between a lightweight block and concrete block?

Lightweight blocks have a higher fire rating and sound barrier.

What size of block do you carry?

Reference Sheet Standard Block.pdf & Coursing Table

What kind of material do I need to build a fireplace?

Chimney supplies & Fireplaces

Do you have installers for my project?

We have a trade list that we can offer recommendations.

 

** Simcoe Block (1979) Limited and affiliated divisions are not responsible for any work completed by trades given as a recommendation. It is the responsibility of the hiring party to do their do diligence prior to hiring a recommended trade to complete any work required.

Do you supply precast steps?

Yes

Will you take away my old steps when you deliver my new ones?

No

What type of Mortar colour do you supply? Will it match with my exterior project?

We offer Rockwood Pigments and have a good selection therefore should be able to match existing mortar.

What type of Masonry Supplies do you supply?

Masonry Supplies